Returns & Exchanges
At FrogDaddy, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most unused and unopened retail items. Please note that live specimens and perishable goods are subject to our specific Live Arrival Guarantee rather than standard return procedures.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to the FrogDaddy distribution center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing